You recovered 14 appointments yesterday.
Recovery Report · Yesterday's inbound activity
Conversations
41
Form
Appointments
Appointments
6
Phone
Appointments
Appointments
8
Appointments
Recovered
Recovered
14
AI booked: 5 · Team booked after transfer: 3 · Callbacks converted: 0 · Forms: 6
Phone Calls
New Leads
16
5 appointments booked by AI
4 transfers to live team
2 callbacks needed
4 transfers — 3 booked (75%)
Your team closed 3 of 4 transferred calls. 1 didn't book — recorded and available for review.
Existing Customers
9
7 handled by AI
2 transferred to team
After Hours
3
Callback requests logged
Web Forms
New Leads
7
6 appointments booked
1 in queue (will retry)
Existing Customers
4
3 routed to team
Web Chat
New Leads
9
2 appointments booked
3 transferred to team
Needs attention
1 team call didn't book — 7-minute call, caller asked about same-day service twice. Recording available. → Worth a listen before your team starts the day
Update AI knowledge: 1 lead asked about bed bug treatment, AI couldn't answer → Add to Leverly's knowledge base
March so far: 47 appointments recovered (AI + team combined)
415 W G Street · San Diego, CA 92101
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You recovered 71 appointments this week.
Recovery Report · Weekly summary
Conversations
248
Form
Appointments
Appointments
31
Phone
Appointments
Appointments
40
Appointments
Recovered
Recovered
71
AI booked: 27 · Team booked after transfer: 13 · Callbacks converted: 11 · Forms: 20
AI vs your team — this week
Leverly AIYour Team
New caller booking rate56%41%
Avg call length (booked)3m 44s5m 12s
Avg call length (not booked)1m 22s4m 48s
Calls handled7432
Your team books at 41% vs Leverly AI's 56% on comparable new caller calls. The gap tends to appear on shorter calls — your team's non-booked calls averaged nearly 5 minutes. Something is stalling before the booking.
What Leverly couldn't resolve
Needs attention this week
6 knowledge escalations — bed bug treatment (4×), same-day service (2×). 4 weeks in a row. → One script update eliminates these
Callback completion: 9 of 14 done within 48hrs (64%). 5 still open from Mon–Tue. → 5 open callbacks in CRM
What new callers were asking about
New callers · Top topics this week
1Pricing / cost estimate31↑
2Availability / scheduling23→
3Service area / coverage17→
4Bed bug treatment13↑
5Termite inspection8New
March so far: 71 appointments recovered (AI + team) · on pace for ~284 this month
415 W G Street · San Diego, CA 92101
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You recovered 341 appointments in February.
Recovery Report · Monthly summary
Conversations
521
Form
Appointments
Appointments
89
Phone
Appointments
Appointments
252
Appointments
Recovered
Recovered
341
AI booked: 189 · Team booked after transfer: 63 · Callbacks converted: 89 · Forms: 89
AI vs your team — February
Leverly AIYour Team
New caller booking rate63%44%
Avg booked call length3m 42s6m 08s
Avg non-booked call length1m 28s5m 31s
Calls handled287143
Top booking topicPricing earlyScheduling
Your team's non-booked calls averaged 5.5 minutes — nearly as long as booked calls. Something is stalling late in the conversation. AI answers pricing in the first 90 seconds. Your team tends to reach it after 3 minutes. Calls that address pricing early book at 2.4× the rate.
What Leverly couldn't resolve — February
Escalation patterns
31 failed live transfers. Peak: Tue 12–1pm and Fri 5–6pm. 3 months in a row. → Coverage during those windows resolves the majority
22 knowledge escalations — bed bug (11×), same-day service (7×), commercial (4×). → One script update eliminates the top escalation
What new callers asked about — February
New callers · Top topics · February
1Pricing / cost estimate141↑ 12%
2Availability / scheduling96→
3Service area72→
4Bed bug treatment53↑ 28%
5Termite inspection31New
Leverly AI — performance scorecard
FebJanDec
Booking rate63%59%54%
Avg call length3m 42s3m 18s2m 55s
Escalation rate8%11%14%
Knowledge gaps222938
Leverly's booking rate has improved 9 points over 3 months. Escalation rate has dropped nearly in half. The script updates from December are working.
What booked calls had in common (AI + team)
All calls that booked
4m 21s
avg call length
All calls that didn't book
3m 14s
avg call length
Pricing in the first 90 seconds remains the strongest booking signal across both AI and team calls — 74% of booked calls hit it early. Your team does it 31% of the time. This is the single highest-leverage coaching point this month.
415 W G Street · San Diego, CA 92101
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