Terms of Service

Terms and Conditions
Leverly LLC | leverly.com
Effective Date: March 1, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the Leverly platform and services provided by Leverly LLC (“Leverly”, “we”, “us”, or “our”). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Definitions
“Platform” means the Leverly AI-powered lead response software, including all related technology, APIs, and integrations
“Client” means any business or individual who subscribes to and uses the Platform
“Lead” means an end user whose contact information is submitted to the Platform via a web form or other integration
“Services” means all features, functions, and capabilities made available through the Platform
“AI Voice Call” means an automated outbound phone call initiated by the Platform using artificial intelligence voice technology

2. Eligibility and Account Registration
You must be at least 18 years old and have the legal authority to enter into binding contracts to use our Services. By registering, you represent that all information you provide is accurate and that you will maintain its accuracy throughout the term of your subscription.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized access.

3. Services Description
Leverly provides an AI-powered inbound lead response platform that:
Receives lead data submitted via web forms and third-party integrations
Initiates automated outbound phone calls to leads using AI voice technology
Records, transcribes, and analyzes call conversations
Integrates with CRM systems, scheduling tools, and communication platforms
Provides reporting and performance analytics to Clients

4. AI Voice Calls — Client Responsibilities
The use of AI-powered voice calls is subject to significant legal requirements. By using this feature, you agree to:

Consent and Compliance
Obtain all legally required consents before submitting lead phone numbers to the Platform
Ensure that your web forms, landing pages, and lead capture mechanisms include compliant disclosures regarding AI voice contact
Comply with all applicable telemarketing and communications laws in the jurisdictions where your leads are located, including but not limited to the Telephone Consumer Protection Act (TCPA), Canada’s Anti-Spam Legislation (CASL), and UK communications regulations

Call Recording Disclosure
Acknowledge that AI Voice Calls made through the Platform may be recorded and transcribed
Ensure that call recipients in jurisdictions requiring two-party or all-party consent are appropriately notified prior to or at the commencement of recording
Leverly includes a standard disclosure at the start of each AI Voice Call; however, Clients are responsible for ensuring this disclosure is legally sufficient for their specific use case and jurisdiction

Prohibited Uses
You may not use the Platform to contact individuals who have opted out or requested not to be contacted
You may not use the Platform for unsolicited mass communications, harassment, or any unlawful purpose
You may not submit to the Platform phone numbers obtained through means that violate applicable law

5. Data and Privacy
Your use of the Platform is subject to our Privacy Policy, incorporated herein by reference. With respect to Lead data processed through the Platform:
You are the data controller for Lead personal data; Leverly processes this data as your data processor
You represent that you have a lawful basis to collect, share, and process Lead data through the Platform
A Data Processing Agreement (DPA) is available upon request and may be required for UK/EU compliance
You are responsible for ensuring your use of the Platform complies with GDPR, PIPEDA, CCPA, and all other applicable privacy laws

6. Subscription, Fees, and Payment
Access to the Platform requires a paid subscription. Fees are billed in advance on a monthly or annual basis as selected at signup. All fees are non-refundable except as required by law or as expressly stated in our refund policy.

We reserve the right to modify our fees with 30 days’ written notice. Continued use after a fee change constitutes acceptance of the new pricing. Failure to pay may result in suspension or termination of your account.

7. Intellectual Property
Leverly retains all rights, title, and interest in the Platform, its underlying technology, branding, and all related intellectual property. Nothing in these Terms grants you any ownership rights in the Platform.

You retain ownership of your data and Lead data submitted to the Platform. You grant Leverly a limited license to process this data solely to provide the Services.

You may not copy, reverse engineer, decompile, or create derivative works based on the Platform without our prior written consent.

8. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services, and to use such information only for the purposes of performing obligations under these Terms. This obligation survives termination of your subscription.

9. Warranties and Disclaimers
Leverly warrants that the Platform will perform materially in accordance with its documentation under normal use. EXCEPT AS EXPRESSLY STATED, THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, error-free, or that AI Voice Calls will achieve any specific outcome, conversion rate, or business result. AI-generated conversations may occasionally contain errors or unexpected outputs.

10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEVERLY’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL LEVERLY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the fullest extent permitted by law.

11. Indemnification
You agree to indemnify, defend, and hold harmless Leverly and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law, including telemarketing, privacy, or data protection laws; or (d) any claim by a Lead or third party related to calls initiated through your account.

12. Term and Termination
These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach upon 30 days’ written notice if the breach is not cured within that period. We may suspend or terminate your access immediately for violations of Sections 4 or 5.

Upon termination, your right to access the Platform ceases. We will retain your data for 30 days following termination, after which it may be deleted. You may request a data export prior to termination.

13. Governing Law and Disputes
These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles. Any dispute shall first be subject to good-faith negotiation. If unresolved, disputes shall be settled by binding arbitration in San Diego, California, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court.

For Clients in the United Kingdom, nothing in these Terms limits your statutory rights under UK law. For Canadian Clients, applicable provincial consumer protection laws may also apply.

14. Changes to These Terms
We may modify these Terms from time to time. Material changes will be communicated with at least 30 days’ notice via email or platform notification. Your continued use after the effective date of changes constitutes acceptance.

15. General
These Terms constitute the entire agreement between you and Leverly regarding the Services
If any provision is found unenforceable, the remaining provisions remain in full force
Our failure to enforce any right does not constitute a waiver
You may not assign these Terms without our written consent; we may assign them in connection with a merger or acquisition

16. Contact
For questions regarding these Terms:

Leverly LLC
Legal Department
San Diego, California, USA
Email: privacy@leverly.com
Website: leverly.com